Returns

RMA approval, receipt handling, restock, credit, and close loops.

Loop definition

Canonical returns loop: dcm.returns.

States include:

• OPEN
• RMA_APPROVED / RMA_REJECTED
• RECEIPT_PENDING / RECEIVED
• DAMAGED_HOLD / RESTOCKED
• CREDITED / CLOSED

Guard policies

• dcm.returns.guard.is_damaged_condition
• dcm.returns.guard.is_finalized

Example

await loop.transition('credit_return', {
  actor: 'automation:returns-service',
  evidence: { restock_rate: 0.74 }
})

Returns outcomes feed back into demand and quality planning.